Refund Policy

Cancelling your course enrolment

This part of the conditions explains the procedure that you must follow if you want to cancel your course registration agreement. It is important that you read this section because if you fail to follow the proper procedure when cancelling your registration agreement or changing your course, you will still have to pay the full course fee.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course and apply for a refund anytime within fourteen working days after your order is received.

If you have commenced your course study or submitted any work we are unable to refund any fees.

Where an online course/e-document/pdf document has been purchased by the customer, providing the course material has not been accessed online within 14-days of enrolment we will provide a refund. We regret that no refunds can be made after the course materials have been accessed online as course materials are digital products that are non-returnable when accessed online.

To apply for cancellation or refund of your course fees, you must send a signed, written notice via recorded delivery to De Montfort College, 1 Boathouse Meadow, Cherry Orchard Lane, Salisbury, SP2 7LD.

If you have commenced your course study or submitted any work, we cannot refund any fees.

If you have applied for an NUS student card, we cannot refund any fees.

De Montfort College is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances, an extension may be offered to allow additional time for completion and extra fees will apply. Any requests to cancel on these grounds will be declined.

You must request an RMA (Return Merchandise Authorisation) for your returned course and a refund.

We will acknowledge your cancellation by email and provide you with an RMA (Return Merchandise Authorisation) Number. No refunds will be issued without a valid RMA number so please ensure you quote this number when sending your course back to us. You must contact the Centre Manager if you do not receive written acknowledgement of your cancellation within 14 days of the date of your cancellation e-mail.

Returned courses must be unused, in a re-saleable condition and returned within 7-days of cancellation notice. We cannot provide refunds if any work or assignments have been submitted to us.

Refunds will be made at our sole discretion within 14 days of us receiving your course pack, and refund payment will be made using the same method as the original payment.

The 14-day refund window starts from the day payment is received by our office. If you paid using your credit card, your refund credit will appear on your card within 3 to 5 days of us activating the refund.

You will need to pay for postage/delivery costs for all returned goods.

 

Administration Fees:

De Montfort College works to the below administration fees:

Cancellation of Course £35.00

 

If you are paying in instalments:

All outstanding payments will be cancelled by us after the returned course pack has been received and inspected to ensure it is not used or damaged.

If you have any queries regarding this process, please contact us, quoting your Order Number, by email or by telephoning 020 3012 0098 or 0345 652 0098.