Refund Policy

Cancelling your course enrolment

This part of the conditions explains the procedure that you must follow if you want to cancel your registration agreement or change your course. It is important that you read this section because if you fail to follow the proper procedure when cancelling your registration agreement or changing your course, you will still have to pay the full course fee.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course and apply for a refund anytime within fourteen working days after your order is received. whether in hard copy or online. Online courses are only eligible for a refund if less than 25% of the course content has been downloaded. All requests for refunds within the 14-day period should be made in writing to our office.

If you have commenced your course study or submitted any work we are unable to refund any fees.

To apply for a refund of your course fees you must send a signed, written notice via recorded delivery to De Montfort College, 1 Boathouse Meadow, Cherry Orchard Lane, Salisbury, SP2 7LD.

If you have commenced your course study or submitted any work we are unable to refund any fees.

If you have applied for an NUS student card we are unable to refund any fees.

De Montfort College is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances an extension may be offered allowing additional time for completion. Any requests to cancel on these grounds will be declined.

You will need to request an RMA (Return Merchandise Authorisation) for your returned course and refund.

We will acknowledge your cancellation by email and provide you with an RMA (Return Merchandise Authorisation) Number. No refunds will be issued without a valid RMA number so please ensure you quote this number when sending your course back to us. You must contact the Centre Manager if you do not receive written acknowledgement of your cancellation within 14 days of the date of your cancellation e-mail.

Returned courses must be unused, in re-saleable condition and returned within 7-days of cancellation notice. We are unable to provide refunds if any work or assignments have been submitted to us.

Refunds will be made at our sole discretion within 14 days of us receiving your course pack and refund payment will be made using the same method as original payment.

The 14 day refund window starts from the day payment is received by our office. If you paid using your credit card, your refund credit will appear on your card within 3 to 5 days of us activating the refund.

You will need to pay for postage/delivery costs for all returned goods.

 

Administration Fees:

De Montfort College works to the below administration fees:

Cancellation of Course £35.00

 

If you are paying in instalments:

All outstanding payments will be cancelled by us after the returned course pack has been received and inspected to ensure it is not used or damaged.

If you have any queries regarding this process please contact us, quoting your Order Number, by email or by telephoning 020 3012 0098 or 0345 652 0098.