This part of the conditions explains the procedure that you must follow if you want to cancel your registration agreement or change your course. It is important that you read this section because if you fail to follow the proper procedure when cancelling your registration agreement or changing your course, you will still have to pay the full course fee.
We are pleased to offer a 15-day money back guarantee on all our courses. All requests for refunds within the 15 day period should be made in writing to our office using the email firstname.lastname@example.org
As long as we receive your notice of cancellation no more than 15 days after the registration date, you will receive a refund of your course fee. Otherwise, the full fee will be payable and you will not be eligible for any refund of fees.
If you have commenced your course study or submitted any work we are unable to refund any fees.
De Montfort College is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances an extension may be offered allowing additional time for completion. Any requests to cancel on these grounds will be declined.
You may cancel your course or registration agreement by telling the Centre Manager by e-mail that you want to cancel. It is not enough to simply tell your assessor. Your cancellation will be processed on the date we receive your email.
You will need to request an RMA (Return Merchandise Authorisation) for your returned course and refund. To request your RMA number please email email@example.com or alternatively call our student support team on 0345 652 0098 (local rate including mobiles)
We will acknowledge your cancellation by email and provide you with an RMA (Return Merchandise Authorisation) Number. No refunds will be issued without a valid RMA number so please ensure you quote this number when sending your course back to us. You must contact the Centre Manager if you do not receive written acknowledgement of your cancellation within 14 days of the date of your cancellation e-mail.
Returned courses must be unused, in as new condition and returned within 7-days of cancellation notice. We are unable to provide refunds if any work or assignments have been submitted to us.
Refunds will be made within 14 days of us receiving your course pack and refund payment will be made using the same method as original payment.
The 15 day refund window starts from the day payment is received by our office. If you paid using your credit card, your refund credit will appear on your card within 3 to 5 days of us activating the refund.
You will need to pay for postage/delivery costs for all returned goods.
We reserve the right to change our charges and will notify you in writing if we do so.
If you are paying in instalments:
All outstanding payments will be cancelled by us after the returned course pack has been received and inspected to ensure it is not used or damaged.
What we may do if you fail to pay your course fee:
If you fail to pay your course fee or if you are in debt to us or our agent, we may end your registration agreement, withhold your course results, awards and certification, or bring legal action against you (or do all these things).
If we continue to provide services to students who are in debt to us (or our agent) we can still take the actions shown above at a later date.
Our right to end this registration agreement:
We may end your registration agreement at any time if:
(a) we find that you have given us information which is untrue or misleading;
(b) you fail to meet any academic or administrative requirements shown in the course description;
(c) you fail to pay your course fee or you are otherwise in debt to us or our agent;
(d) break any of the conditions set out in this document.
(e) you fail to complete the course within 12 months (unless otherwise agreed)
We may issue other conditions from time to time which we will tell you about. These conditions will also form part of your course agreement with us, and if you break any of them we will be able to end your course agreement and no refund will be given.
If you have any queries regarding this process please contact us, quoting your Order Number, by email or by telephoning 020 3012 0098 or 0345 652 0098.
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