This part of the conditions explains the procedure you must follow to cancel your course registration agreement or order. It is important that you read this section because if you fail to follow the proper procedure when cancelling your registration agreement or changing your course, you will still have to pay the full course enrolment fee.
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your course enrollment within 14 calendar days of the date we receive your order (“Cooling-Off Period”).
If you have commenced your course study or submitted any work, we cannot refund any fees.
Customers who purchase an online course, e-document, or PDF document are eligible for a refund only if the course materials have not been accessed online within 14 days of enrolment or the content is faulty (Consumer Rights Act 2015). Once any course materials have been accessed and downloaded, they are classified as non-returnable digital products, in accordance with consumer law governing digital downloads.
Refund requests for accessed course materials are granted solely at the discretion of De Montfort College.
No refunds will be issued if:
Course materials (digital or physical) have been accessed, downloaded, or marked.
Work has been submitted for assessment.
You applied for an NUS card or an enhanced DBS check.
The 14-day Cooling-Off Period has expired, except for statutory rights.
Personal Circumstances:
We are not liable for changes in your personal situation after enrollment.
Extensions may be offered (fees apply) to help with changes to your personal circumstances, but refunds are excluded.
De Montfort College is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances, an extension may be offered to allow additional time for completion, and extra fees may apply. Any requests to apply for a refund on these grounds will be declined.
Refund & Cancellation Procedure
To cancel:
Notify Us in Writing: Email info@dmc.ac or post to:
De Montfort College, 1 Boathouse Meadow, Salisbury, SP2 7LD. If posting, please ensure that you have proof of delivery.
Return Physical Materials: Unused, in resalable condition, within 7 days of cancellation. If posting, please ensure that you have proof of delivery.
You cover return postage costs.
Receive RMA Number: We will email this within two business days of your request. No refunds can be processed without an RMA (Return Merchandise Authorisation).
Refund Timeline:
Refund processed within 14 days, and if returning physical materials:
(a) Within 14 days of receiving returned goods, or
(b) Proof of return shipment.
Issued via the original payment method.
You must request an RMA (Return Merchandise Authorisation)
Upon receipt of your cancellation request, we will issue an email confirmation containing your Return Merchandise Authorisation (RMA) Number. This RMA number serves as documented proof and verification that De Montfort College has received your cancellation and refund request.
Key Terms:
RMA Requirement: No refunds shall be processed without presentation of a valid RMA number. You must reference this number in all related correspondence.
Acknowledgement Timeline: We will respond to your cancellation request promptly upon receipt.
Non-Receipt Protocol: Should you fail to receive a reply for:
Your RMA number, or
Written acknowledgement of your cancellation request
within 2 working days of submission, you are required to immediately contact:
Centre Manager
Email: info@dmc.ac
Telephone: 0345 652 0098
Printed course packs must be returned unused, in resalable condition, and returned within 7 days of the cancellation notice. We cannot provide refunds if any coursework or assignments have been submitted to us.
Refunds will be made at our sole discretion within 14 days of receiving your course pack, and the refund payment will be made using the same method as the original payment.
The 14-day refund window starts from the date your order is received by our office. If you paid using your credit card, your refund credit will be applied to your card, subject to your provider’s standard refund processing period. All bank transfers will be refunded to the same bank account from which the payment was made.
You will be responsible for paying the postage and delivery costs for all returned goods.
This Cancellation & Refund Policy applies to all payment methods, including subscriptions and invoices.
Subscription Payment Terms and Cancellation Liability
Where a learner has chosen to pay course fees by subscription or instalment plan, and subsequently submits a cancellation request, the subscription will be terminated upon confirmation that the cancellation has been accepted and processed by us in writing.
In the event that a cancellation is made without meeting the agreed cancellation criteria, or where the learner voluntarily cancels their subscription prior to the full balance of the course fees being paid, the learner shall remain fully liable for the total outstanding course fees.
By enrolling on a subscription basis, you agree that, should your subscription be cancelled before the full course fee has been paid, you shall immediately and without delay pay the full remaining balance of the course fee in a single payment. Failure to do so may result in further action being taken to recover the outstanding amount.
Administration Fees:
Course Cancellation Fee: £35
If you have any queries regarding this process, please contact us by email or phone at 0345 652 0098, quoting your Order Number.
This policy does not affect your rights under the Consumer Rights Act 2015 (e.g., faulty services).
Disputes are governed by English law, with exclusive jurisdiction in English/Welsh courts.