We understand how eager you are to get started so we’ll process your enrolment and get you going as quickly as we can. You will usually receive instant access to your course online 24/7 and if your order for the printed course materials is received by 4p.m, your course will be sent out for next working day delivery. On weekends and Bank Holidays it may take a couple of extra days, if there’s any delay we’ll keep you informed. If you haven’t received your course after 3 working days please contact us and we’ll have a new course sent out for you.
Once we’ve received your enrolment details, you’ll be enrolled as a new student and allocated your own personal tutor. As soon as your tutor has been allocated your welcome letter and course pack are organised and your pack is sent out for next working day delivery. If you paid via debit/credit card we’ll send you a confirmation email with all your course details. Please check your email and let us know ASAP if any of your enrolment details are incorrect.
If you paid by bank transfer it’s important to send us an email at firstname.lastname@example.org or use the contact form to confirm your details. This is vital if your spouse or a friend paid using their bank account as we need to be told who the student is. The banks do not provide us with telephone numbers either, so you’ll need to provide us with this information as well.
If you used a debit or credit card to pay for either your first instalment or the deposit for your course, the college will take the agreed balance on the agreed date automatically. If you used a bank transfer we will send you a reminder a few days before the payment date.
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